Frequently Asked Questions
Sheet Metal & Roofing Store:
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What roofing products do you make?
We specialise in custom roofing components including rainheads, sumps, access hatches, penetration flashings, brackets and bespoke one-off items. All products are made by a qualified sheet metal tradesman with over 10 years’ experience.
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Can you make custom sizes?
Yes. Almost all of our sheet metal work is custom-made to your measurements. You can select custom options through our store products or contact through email to get a quote on custom orders.
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Do you offer installation?
We currently manufacture only. We don’t install, but many roofers and builders use our products as part of their projects.
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What’s your turnaround time?
Standard turnaround is 3–7 business days, depending on the job size and material availability.
Urgent jobs can be prioritised where possible. Please email us if required
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What custom sheet metal items can we make?
We can manufacture a wide range of custom metal items, including:
Boxes, trays and storage solutions
Machine guards and covers
Ducting pieces
Small fabrication projects
Custom components for DIY builds
If you need a one-off part or a small batch run, we can help. -
Do you work with customer drawings or sketches?
Yes. We can work from:
Hand-drawn sketches
Technical drawings
Photos of an existing part
Measurements provided by you
We’ll confirm details with you before manufacture to ensure accuracy.
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Do you offer bulk or trade pricing?
Yes—roofers, builders and repeat customers can receive trade pricing depending on volume.
Frequently Asked Questions
Retail Store:
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What are your shipping costs?
• Standard Shipping (Australia): $12
• Express Shipping (Australia): $20
• International Shipping: $35
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Can I pick up my order locally?
At this time, we offer shipping only. All orders are dispatched from Melbourne with tracking.
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How long does it take to ship my order?
Orders are dispatched within 3 business days or less from Melbourne, VIC. You’ll receive tracking details once your order is shipped.
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Do you offer custom engraving?
Yes! We offer custom engraving on several products, including trailer VIN plates and brass plaques. Just enter your details at checkout. We can also offer custom engraving on specialty plaques, contact us for special requests.
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Are you trailer VIN plates compliant?
Our VIN plates are formatted to suit ADR guidelines and include all required fields for trailer registration in Australia.
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Do you offer bulk or trade pricing?
Yes, we offer discounts for bulk orders and trade accounts. Contact us with your project or quantity needs and we’ll provide a quote.
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Do you accept returns?
We handle returns case-by-case. If your item is damaged, faulty, or not what you expected, email us within 7 days of delivery and we’ll make it right.
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Will the stainless steel BBQ tray warp?
At high heat, the tray may flex slightly but will return to its original shape as it cools. It’s designed for repeated use in Weber BBQs.
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Can I get a custom product made?
Yes! We welcome custom requests for tools, accessories, and engraved items, we also offer custom prototyping and 3D printing. If you have a unique idea, part, or design in mind, let us know. We can help bring it to life using our in-house fabrication capabilities, including sheet metal work, engraving, and additive manufacturing. Whether it’s a one-off piece, a replacement part, or a product concept you’re developing, we’re happy to explore custom solutions with you.
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Can you allocate me a VIN number?
No, we can’t allocate VIN numbers. You’ll need to apply for one through your state or territory’s registration authority.
If you're building a trailer from scratch or restoring one without a VIN, contact your local roads and transport department (like VicRoads, Transport NSW, or QLD TMR) to request one. Once received, enter it at checkout and we’ll custom engrave your plate.