Frequently Asked Questions:
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Do you offer custom engraving?
Yes! We offer custom engraving on several products, including trailer VIN plates and brass plaques. Just enter your details at checkout. We can also offer custom engraving on specialty plaques, contact us for special requests.
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Can you allocate me a VIN number?
No, we can’t allocate VIN numbers. You’ll need to apply for one through your state or territory’s registration authority.
If you're building a trailer from scratch or restoring one without a VIN, contact your local roads and transport department (like VicRoads, Transport NSW, or QLD TMR) to request one. Once received, enter it at checkout and we’ll custom engrave your plate.
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Can I get a custom product made?
Yes! We welcome custom requests for tools, accessories, and engraved items, we also offer custom prototyping and 3D printing. If you have a unique idea, part, or design in mind, let us know. We can help bring it to life using our in-house fabrication capabilities, including sheet metal work, engraving, and additive manufacturing. Whether it’s a one-off piece, a replacement part, or a product concept you’re developing, we’re happy to explore custom solutions with you.
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Do you offer bulk or trade pricing?
Yes, we offer discounts for bulk orders and trade accounts. Contact us with your project or quantity needs and we’ll provide a quote.
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How long does it take to ship my order?
Orders are dispatched within 3 business days or less from Melbourne, VIC. You’ll receive tracking details once your order is shipped.
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Do you accept returns?
We handle returns case-by-case. If your item is damaged, faulty, or not what you expected, email us within 7 days of delivery and we’ll make it right.
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Will the stainless steel BBQ tray warp?
At high heat, the tray may flex slightly but will return to its original shape as it cools. It’s designed for repeated use in Weber BBQs.
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Are you trailer VIN plates compliant?
Our VIN plates are formatted to suit ADR guidelines and include all required fields for trailer registration in Australia.
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Can I pick up my order locally?
At this time, we offer shipping only. All orders are dispatched from Melbourne with tracking.
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What are your shipping costs?
• Standard Shipping (Australia): $12
• Express Shipping (Australia): $20
• International Shipping: $35