Shipping & Returns Policy

Shipping & Returns Policy Last updated: 12.05.25

Shipping

All orders are dispatched from Melbourne, VIC within 3 business days or less.

Shipping Rates

• Standard Shipping (Australia): $12

• Express Shipping (Australia): $20

• International Shipping: $35

Once your order has been packed, you will receive tracking details via email. If you have questions about your order's status, feel free to contact us.

Returns & Refunds

At OCTA Manufacturing, we stand by the quality of our products and aim to ensure you're happy with your purchase.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or not as described, please email us within 7 days of receiving your order. Include your order number and clear photos of the issue where possible. We will assess the situation and offer a refund, repair, or replacement in line with your rights under Australian Consumer Law.

Change of Mind

We do not offer refunds for change-of-mind purchases, but we're always happy to work with you to find a fair solution.

Email: octamanufacturing@gmail.com